Frequently Asked Questions

How is the device installed?

Installing the device is as easy as plugging in the kettle.

Plug the device directly into your vehicles OBD2 port. This is normally visible in or around the vehicles steering column.

That’s it, job done!

Installation involves NO cutting, soldering of wires or crimping of connections - simply plug and play.

Is my car too old?

The device can be fitted into any vehicle manufactured after 1996 that has an OBD2 port.

How long does it take to fit?

Straight into the OBD2 port takes about 10 seconds.

How do I access the online Dashboard?

You can access your dashboard using any device with access to the internet. This includes laptop, tablets and smartphones.

What is the warranty on the iCARe tracker?

The iCARe Tracker comes with a one-year replacement warranty.

If there is a fault, what do I do?

Open the Contact Us section and send us the details. We will do our best to repair remotely. In the case the fault cannot be remediated, a replacement will be sent to you in the post.

What coverage does the device provide?

The device works on the Telstra 4G network. Even in areas where there is no phone signal, the device continues to monitor driver behaviour and reports this information once it’s back in signal.

How secure is my personal information that is being stored?

All information sent to and from our servers is sent over a secure channel using 256-bit SSL (Secure Sockets Layer) encryption where supported, the standard for secure Internet network connections.

iCARe Tracker uses Amazon database, server and storage services. Amazon data-centers have multiple layers of protection, both physical and virtual. For more information you can find more information about Amazon's security at the Amazon Web Services' website.

Regarding your password, you are responsible for safeguarding the password that you use to access this site and you agree not to disclose your password to any third party.

What happens if the device is accidentally / intentionally removed?

The device is designed to alert the user in the case that it is removed from the vehicle. The nominated emergency contact will receive a text message informing them that a device has been removed.

Can I put the tracker in a different vehicle?

If you upgrade your personal vehicle, you can simply update your details on the dashboard and fit the device to your new ride.

How do the alerts work?

The two types of alerts sent are emergency and informational.

Emergency alerts are sent via text message when:

  1. The device is removed
  2. The vehicle is overheating
  3. The vehicle has been in a collision
  4. If a fault is detected by the car’s computer.

Note: These same alerts are sent via email too.

Informational alerts are sent via email only and are used to inform about driver behaviour including:

  1. Speeding (more than 110km/hr)
  2. Harsh braking
  3. Harsh acceleration
  4. Harsh cornering

Can the alerts be sent to other email recipients?

The SMS alerts can be sent to up to 5 people. Email alerts can be sent to unlimited email addresses.

If there is an accident, what happens?

In the event of an impact, the tracker sends a report to our database with all data prior to, during and after the impact event. From this data, an algorithm identifies whether this is a true impact event and if it is deemed to be a possible collision. If so, an SMS and email alert are sent to the emergency contact.

How is the logbook useful for L plate drivers?

The logbook allows the user to accurately identify all trips where an L plater was driving. This information can be transferred to your L plater logbook for submission.

How is the logbook useful for tax purposes?

Your tracking device is constantly monitoring the usage of your vehicle. By simply identifying which trips are for business use and which are personal use, you can have your Log Book complete for tax purposes in no time.

How am I reminded about my next car service?

The details of your next car service are located on your online dashboard. As the date or kilometre interval approaches, the system will send you a reminder via email.

How many vehicles can be tracked?

Unlimited.

After the initial 12-month period has ended, how will I continue using the iCARe tracker?

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The iCARe Tracker team will contact you towards the end of your subscription with details on how you can renew. You can also do this yourself, through the online dashboard. The cost to renew is $10 per month.